It still surprises me that there are lots of companies that don’t want to let you in behind the scenes. If the rise of social media has taught us anything it’s that reaching out and inviting people to see what we do is a very good way of building up relationships, starting conversations and generating business.
Actually, I should qualify that by saying that it surprises me that good companies still aren’t opening their doors. It isn’t at all surprising that bad companies don’t want to do that. After all, they have something to hide. They are better off keeping you out. We might realize just how bad they really are.
Here are some photographs from a shoot I did in London very recently for A Bilbrough & Co, the managers of The London Club, a marine mutual insurance fund. They are one of my favourite clients. Firstly, they’ve been very loyal to me – this is the fifth year that I’ve photographed for the company’s annual report. Secondly, they are genuinely nice people to work with. The fact that employees stay on with the firm for an average of 25 years speaks volumes.
What is also revealing is that these pictures were taken on one of the most important days in the company’s calendar, when the committee members meet to discuss current claims. These are high-pressure days when claims worth million of dollars are dealt with by some very significant people in the shipping industry.
Tell me, do these photographs suggest to you a company that manages itself and its members insurance needs well, or one that is stressed by the day and the decisions that need to be made?

(c) Roger Overall

(c) Roger Overall 2010

(c) Roger Overall 2010

(c) Roger Overall 2010

(c) Roger Overall 2010

(c) Roger Overall 2010

(c) Roger Overall 2010

(c) Roger Overall 2010

(c) Roger Overall

(c) Roger Overall 2010
I’m sure you’d agree that this is a good company. One that handles itself, its staff and its work professionally and in a healthy environment. The pictures tell me that internal communication is excellent and the staff are energetic. It’s the kind of company I’d like to do business with. Fortunately, I do.







