Documentary Office Photography

It still surprises me that there are lots of companies that don’t want to let you in behind the scenes. If the rise of social media has taught us anything it’s that reaching out and inviting people to see what we do is a very good way of building up relationships, starting conversations and generating business.

Actually, I should qualify that by saying that it surprises me that good companies still aren’t opening their doors. It isn’t at all surprising that bad companies don’t want to do that. After all, they have something to hide. They are better off keeping you out. We might realize just how bad they really are.

Here are some photographs from a shoot I did in London very recently for A Bilbrough & Co, the managers of The London Club, a marine mutual insurance fund. They are one of my favourite clients. Firstly, they’ve been very loyal to me – this is the fifth year that I’ve photographed for the company’s annual report. Secondly, they are genuinely nice people to work with. The fact that employees stay on with the firm for an average of 25 years speaks volumes.

What is also revealing is that these pictures were taken on one of the most important days in the company’s calendar, when the committee members meet to discuss current claims. These are high-pressure days when claims worth million of dollars are dealt with by some very significant people in the shipping industry.

Tell me, do these photographs suggest to you a company that manages itself and its members insurance needs well, or one that is stressed by the day and the decisions that need to be made?

Two A Bilbrough office colleagues discussing final arrangements for a committee meeting

(c) Roger Overall

London Club committee member Peter Cowling of Wallem Ltd at A Bilbrough & Co's offices in London

(c) Roger Overall 2010

London Club committee member John Raggio of Sealift LLC shares a joke with fellow London Club committee members at the offices of A Bilbrough & Co in London

(c) Roger Overall 2010

Two A Blibrough office staff work at their computers

(c) Roger Overall 2010

Two office colleagues in discussion

(c) Roger Overall 2010

Two office colleagues chat informally at the offices of A Bilbrough & Co in London

(c) Roger Overall 2010

Michael Lemos of C M Lemos & Co Ltd talks to fellow London Club committee members at the offices of A Bilbrough & Co in London

(c) Roger Overall 2010

A Bilbrough staff member in discussion with a colleague

(c) Roger Overall 2010

Two colleagues share a joke at A Bilbrough & Co

(c) Roger Overall

A Bibrough & Co staff member listens to a colleague

(c) Roger Overall 2010

I’m sure you’d agree that this is a good company. One that handles itself, its staff and its work professionally and in a healthy environment. The pictures tell me that internal communication is excellent and the staff are energetic. It’s the kind of company I’d like to do business with. Fortunately, I do.

7 Comments

Filed under Corporate Documentary Photography

  • http://ideasasylum.com Jamie Lawrence

    Was the halo in picture #5 intentional, a result of post-processing or something else? Or were you just doing your best to make insurance agents look like angels now ;-)

  • http://omaniblog.blogs.ie Paul O’Mahony (Cork)

    I want to place my business with this company. In fact I’d manipulate my business needs simply to get into the orbit of this company.

    Why?

    Simply because we live in a difficult enough world. Looking at these photographs I wanted to be there, to meet these people. The photographs of the two people working in their offices, separated by the bar – this is my favourite. The intensity and care in the face of the people is the sort of work I want done for me.

    The truth is I don’t have an insurance need for the company right now, but I feel like contacting a contact and recommending this company already.

    Maybe there is a bit too many smiles for my serious taste but as a set these are classic photographs that do a hell of a lot more than display the company: they induce desire, they captivate, they engage, they cause me to want to get in a currach and row over to London.

    Please tell the company.

  • http://www.rogerverall.net Roger Overall

    Hi Jamie,

    Thank you for commenting.

    You’re right. The halo is odd. It’s not intentional, and isn’t due to the use of a brush in post-production. I will investigate further.

  • http://www.rogerverall.net Roger Overall

    Thank you, Paul.

    I’m very lucky in a way. I’m finding that the documentary approach to photography is attracting the right kind of client: people who value what they do and value what I do.

    It means I’m meeting passionate people who want to show the world how good they are. They are also very engaged in the photographic process – so much so that they are starting to look out for me to see what opportunities they can think of or generate on my behalf, either within their company or elsewhere.

    It also means I’m being asked increasingly early on in the creative process what my recommendations are.

    It is wonderful to work with such people.

  • http://gallopinggreen.com Stephen

    An Office, as you’ve described it here isn’t really indicative of offices in general.

    For example, I just spent the past two weeks in a development lab in California, my office, filled to the brim with as yet unreleased hardware and software. To attempt any form of documentary photography, though extremely interesting, in this environment would not only violate my non-disclosure agreement but would be considered tantamount to espionage. This would be pretty typical in tech companies and office photography would probably always be staged in to be superficial happy-smiley-staff shots in controlled locations. In this context, the intimation that only good companies open their doors is not really fair – this this after all a $168bn global powerhouse of company!

    I would suspect that in general, in-office photography would have to be vetted before release to make sure there were no incriminating items in the shots (whiteboards with redundancy plans, screens with sales forecasts etc) amongst other conditions, therefore documentary office photography would never really be trusted as ‘honest’.

    I also think that companies are right to be paranoid about social media with respect to leaks but of course, this depends on the environment you’re in. Embracing social media needs to have structure and governance in a corporate environment. For example, RTE are now reviewing their staff’s use of Twitter in lieu of the Gerry Ryan tweets emanating from their staff before the news went public officially.

    Just my 2 cents!

  • http://www.rogerverall.net Roger Overall

    Thank you for commenting, Stephen.

    You raise some interesting points about the honesty of documentary photography and the trust people have in it.

    You won’t be surprised to learn that I don’t think there is anything dishonest in what I have shown here about my client. These are all interactions that took place on the day of the shoot. Whether the viewer decides they should not be trusted is a personal matter. As you say, some will not trust them. Others will.

    It raises a good question about the integrity of the company and the photographer. Does the viewer trust either to show real staff interactions? If they don’t, then you are right, they won’t believe the photographs.

    While I believe that I have the integrity to show a company and its staff as they are, it doesn’t amount to much if viewers like yourself don’t share that belief. In that case, I have work to do. If my voice cannot be trusted, then my clients shouldn’t hire me. I become a liability.

    An interesting dilemma, and one I’ll explore further in a blog post. That alone makes your comment hugely valuable.

    You also raise the fascinating issue of good companies keeping their doors closed to avoid their corporate secrets leaking out. There are two aspects to this I’d like to discuss. One surrounding the word “good”, the other concerning the point of documentary photographs of staff.

    I’m looking at “good” from a corporate culture point of view, rather than a financial one. What is the company’s attitude to towards staff? Towards clients? Towards what it does? Those are things that translate well into documentary photographs.

    Because we’re interested in the people that make up the company, it’s business secrets are protected. For the story I want to tell about my clients, their secrets are not of interest to me. There is nothing in the photographs here that tell you anything about the company’s private matters. There are no photographs of claims dossiers, for instance. My role is not that of a spy. Rather, it is that of a communicator – a channel through which a company can show itself.

    When Doug Menuez photographed behind the corporate scene in Silicon Valley, he would have seen many things in development that would have been highly sensitive. Yet this was irrelevant. His aim was to photograph the culture of companies like Apple and its people at work. He wanted to capture the story of the people who were go have such a monumental influence on all our lives. He did so and gained the trust of some of the biggest corporate entities in the IT industry. Documentary photography doesn’t have to be a threat to intellectual property.

    As to how corporations should approach social media, commentators such as Jeff Jarvis, Seth Godin, Chris Brogan and Gary Vaynerchuk are much more authoritative voices on that than I am. Really worth reading. What is interesting for photographers, though, is that as social media outlets grow there is an increasing role for documentary photography – provided it can be trusted. Which brings us nicely full circle.

    Thank you for a very considered comment.

  • http://omaniblog.blogs.ie Paul O’Mahony (Cork)

    Stephen,

    Paranoid is a strong word. I don’t think paranoia helps any company anytime, it’s rather unhealthy. Like all of us, companies are having to adjust to what the new media has brought. Companies are struggling their way forward.

    Irish companies can learn from more experienced practitioners, particularly in USA. But we all need to experiment, review and experiment more.

    It would be interesting to know a lot more about the internal discussions within RTE eh?